What Octopus Energy looks for in candidates
Octopus Energy has built its brand around a genuinely different customer experience compared to legacy energy suppliers: fast, friendly, tech-driven service and transparent pricing. Interviewers look for candidates who are naturally warm communicators, comfortable with technology and data, and genuinely energised by the idea of doing energy differently from the traditional "big six" model, since this cultural contrast is central to how Octopus talks about itself.
Common questions and how to answer them
"Why Octopus Energy, and not a traditional energy supplier?" Reference Octopus's reputation for customer-first service, renewable energy focus, and tech-driven approach specifically, rather than a generic energy sector answer. "Tell me about a time you went out of your way to solve a customer's problem." Octopus places heavy emphasis on customer experience as a genuine differentiator, so a specific, real example matters here. "How comfortable are you working with data and technology in a fast-changing environment?" Octopus's operations are built heavily around its own technology platform, so genuine comfort with tech-driven ways of working is a real assessment point, not just a throwaway question.
How to prepare
Research Octopus Energy's public positioning on renewable energy and customer service, since interviewers expect genuine engagement with why the company is different, not just interest in the energy sector broadly. Prepare a specific example of proactive customer problem-solving and be ready to speak honestly about your comfort working with technology and data day to day.