What logistics coordinators do

Logistics coordinators manage the movement of goods through the supply chain: arranging transport (road, air, sea, rail), managing customs documentation for international shipments, coordinating with suppliers and customers on delivery timelines, and resolving issues when shipments are delayed, damaged, or lost. Interviewers assess: knowledge of logistics processes and terminology, ability to manage multiple shipments simultaneously under time pressure, problem-solving when things go wrong, and communication skills for managing supplier and customer relationships.

Technical knowledge questions

"What is an Incoterm and which ones are you most familiar with?" Incoterms define who bears risk and cost at each stage of an international shipment. Key terms: EXW (buyer takes all risk from seller's premises), FOB (seller delivers goods on board vessel, buyer takes risk from that point), CIF (seller pays cost and insurance to destination port), DDP (seller takes full responsibility including import duties). Know when each is used and what documentation is required. "What customs documents are required for an export shipment from the UK?" Commercial invoice (description, quantity, value, tariff code), packing list, export customs declaration (via HMRC's CDS system), certificate of origin where required, and additional documents for regulated goods. Know UK-specific post-Brexit requirements: UK Global Tariff codes, CDS declarations.

Behavioral questions and strong answers

"Tell me about a time a shipment was delayed and how you managed it." Strong answer: what caused the delay, how quickly you identified the problem, how you communicated with the customer (proactively, before they chased you), and what you did to expedite or find an alternative. "I rebooked on the next available vessel, adding two days but avoiding a week-long port delay. I called the customer before they called me, which they appreciated." Show ownership, not excuses. "How do you manage multiple urgent shipments at the same time?" Triage by customer impact, communicate proactively with all affected parties about revised ETAs, keep a live shipment tracker updated in real time, and brief your manager on anything that may escalate to a complaint.

Systems and tools

Know the systems common in logistics: TMS platforms such as Oracle TMS, SAP TM, or smaller providers like CargoWise and Magaya. Freight forwarding platforms: Flexport, Freightos, Cargobase. UK customs: HMRC's Customs Declaration Service. For sea freight: understanding of container types, bill of lading, and freight invoice reconciliation. For air freight: MAWB (Master Airway Bill) and HAWB (House Airway Bill). Excel remains essential for shipment tracking and reporting in most logistics operations.

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Frequently asked questions

What qualifications help in logistics coordination?
The CILT Level 3 Certificate in Logistics and Transport is well-regarded. The IATA Cargo Introductory Course is useful for air freight roles. The Institute of Export and International Trade offers courses in import and export procedures useful for customs roles. Many logistics coordinators develop through on-the-job experience, but certifications demonstrate professional commitment.
What is the difference between a logistics coordinator and a freight forwarder?
A logistics coordinator is typically employed by a shipper (manufacturer, retailer, distributor) to manage the company's own shipments. A freight forwarder is an intermediary that arranges shipments on behalf of multiple clients using a network of carrier relationships. Logistics coordinators at shippers often manage relationships with freight forwarders as one of their key supplier relationships.