Privacy Policy

Last updated: 17 July 2026

1. Who We Are

LiveInterviewHelp ("we", "us", "our") operates the website liveinterviewhelp.com and the LiveInterviewHelp Chrome browser extension. For questions about this policy, contact us at amit010soni@gmail.com.

2. Information We Collect

Account Information

When you create an account, we collect your email address and a hashed password. We do not store passwords in plain text.

Payment Information

Payments are processed by Razorpay. We do not store card numbers or bank details. We retain only a transaction record (plan purchased, amount, date) for billing and support purposes.

Extension Usage Data

When you use the extension during an interview, the following occurs:

• Audio: Tab audio and microphone audio are transcribed in real time via Deepgram's API. Audio streams are not recorded or stored. Only the resulting text transcript is transmitted.
• Transcripts: Text transcripts are sent to the Claude AI API (Anthropic) to generate answer hints. They are not stored on our servers after the response is returned.
• CV and Job Description: These are stored locally on your device in your browser's extension storage. They are transmitted to the AI API at the moment a question is answered and are not persisted on our servers.

Session Metadata

For each interview session we store the following on our servers:

• Session start and end timestamps
• Session duration (in milliseconds)
• The target role you entered (e.g. "Product Manager") — if provided
• Number of AI hints generated during the session
• Whether the session was a free trial or paid session

This data is used for billing, fraud prevention, and is displayed back to you in your account dashboard as your session history. We do not store the actual questions asked, the AI answers generated, or any conversation content.

Account Dashboard

When you are signed in to liveinterviewhelp.com, your account dashboard displays your plan status, remaining credits, and a history of your past sessions derived from the session metadata above. This data is served directly from your account and is visible only to you.

Analytics and Feedback

If you submit optional feedback (rating or comment) after a session, we store that feedback linked to your account to improve the product.

3. How We Use Your Information

• To provide, operate, and improve the service
• To manage your account and session credits
• To process payments and prevent fraud
• To respond to support requests
• To send transactional emails (account confirmation, payment receipts)

We do not use your data for advertising. We do not sell or share your personal data with third parties for marketing purposes.

4. Third-Party Services

We use trusted third-party service providers to operate the service. These providers process data only as necessary to deliver their specific function and are bound by their own privacy policies and applicable data protection laws. The categories of providers we use are:

• Authentication and database — Secure storage of account data and session records
• AI processing — Generation of real-time answer hints from transcripts
• Speech transcription — Real-time conversion of audio to text
• Payment processing — Secure handling of transactions and billing
• Cloud infrastructure — Hosting of backend services and the website

5. Data Retention

• Account data (email, credits, plan status) is retained for as long as your account is active.
• Session history records (timestamps, role, hint count, duration) are retained for as long as your account is active and are displayed in your account dashboard.
• Transaction records are retained for 7 years for tax and legal compliance.
• CV, JD, and audio data are not retained on our servers beyond the moment of processing.
• Conversation content (questions and AI answers) is never stored.
• You may request deletion of your account and all associated data at any time by emailing us.

6. Security

We use industry-standard security practices including HTTPS encryption in transit, hashed password storage, and JWT-based authentication with short-lived access tokens. No security system is 100% infallible. We cannot guarantee the absolute security of data transmitted over the internet.

7. Children's Privacy

This service is not directed at individuals under the age of 18. We do not knowingly collect personal information from minors. If you believe a minor has provided us with personal information, please contact us so we can delete it.

8. Your Rights

Depending on your location, you may have rights to:

• Access the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your account and data
• Object to or restrict certain processing
• Data portability

To exercise any of these rights, email us at amit010soni@gmail.com. We will respond within 30 days.

9. Cookies, Local Storage, and Your Consent

We do not set browser cookies. We use localStorage (browser storage that stays on your device) to store:

• lih_token — your login session token (essential, required to stay signed in)
• lih_consent — your privacy consent choice (essential, required to remember your decision)
• ext-banner-dismissed — whether you have dismissed UI notices (essential, UI preference only)

None of these are sent to our servers automatically. They are read only when you make an API request (for the auth token) or by client-side JavaScript (for the others).

Typography is served by Bunny Fonts, a GDPR-compliant Google Fonts alternative that does not log IP addresses or set tracking cookies.

When you click "Essential only" in our consent banner, only essential storage is active and no analytics fire. When you click "Accept all", we load Google Analytics (GA4) to help us understand how the site is used, such as which pages are visited and where users drop off during signup. GA4 is not loaded at all until you accept. We do not use third-party advertising cookies or tracking pixels.

You can withdraw consent at any time by clearing your browser's site data for liveinterviewhelp.com (Settings → Privacy → Site Data), which will remove lih_consent and show the consent banner again on your next visit.

10. Changes to This Policy

We may update this privacy policy from time to time. We will notify users of material changes by updating the "Last updated" date above. Continued use of the service after changes constitutes acceptance of the revised policy.

11. Contact

For any privacy-related questions or requests, please contact us at amit010soni@gmail.com.